The Rules of Magic
Magic is not without its rules. Please review our terms and let us know if you have any questions. Keeping them in mind will ensure a pleasant experience for you.
You can find our guidance on upholsteries here.
Frames do not include the mirror or any artwork that they are pictured with. We recommend having the mirror installed locally to avoid risk of breakage in transit. We can furnish a mirror at an additional charge but we can not take guarantee of safe delivery if you opt for this. Though we have never had an incident with mirror breakage, if it does happen it can scratch and damage the wooden frame and even shatter more delicate designs.
Orders once placed can not be cancelled, refunded or returned. An order is confirmed once a 50% deposit is received. Where possible, we will always work with you to make sure that the piece you take home is one you adore. However, all of our pieces are made-to-order. Placing a custom order comes with its own considerations. You must keep in mind that pieces of wood will have been cut, shaped and carved specially for you. Due to this, it is not possible to cancel an order once a deposit is made. Still, we will always do our best to accommodate your needs. This however, will be at our discretion. If you change your mind after making a deposit and are not satisfied with the options we are able to offer, you will have to forfeit the deposited amount.
We only ship out pieces once the full payment is received and confirmed by the client. Nothing is shipped without your full and final approval. Shipping within India is complimentary for most areas that are freely serviced by our shipping partners. For ODA locations and areas that are a little beyond service, a little extra charge will be calculated and levied. In the rare case of damage in transit, we will always take care of the issue.
International shipping is handled on a case-by-case basis. Please get in touch with us about your requirements to get an idea of your options.