Terms and Conditions

Terms and Conditions

 

1. GST

All our quoted prices are inclusive of prevailing GST rates.

2. Payment

An upfront deposit is required initially to place your order and to receive a

formal invoice at the time of dispatch. The deposit is non-refundable. The remaining

balance must be paid and cleared prior to delivery.

3. Delivery

Parrot and Lily Pvt. Ltd does not charge separately for deliveries pan India. However,

for addresses that are listed as ODA (out of delivery area) with partner courier

services, an additional charge might be incurred by the client. The brand reserves the

right to ship the pieces by courier or road transport based on our discretion.

For any clarifications kindly get in touch with our team. We only delivery once the

accounts are cleared and post clearance, we take 3 to 7 working days in final

finishing and packing of the pieces.

4. Delivery Dates

All delivery dates quoted at the time of your order are estimates. At Parrot

and Lily we make every effort to ensure we meet these estimates, it is

possible that circumstances beyond our control may cause delivery dates to

be changed & delayed, however, any delay in delivery dates will not entitle

you to any sort of compensation. Cancellation of the order will still be subject

to our cancellation policy which can be seen under the "CANCELLATION"

section of the Terms and Conditions.

5. Storage

Once your ordered goods/pieces are ready, we will call to make arrangements

for a delivery post account clearance. We can only store your furniture at our Atelier

for a maximum 15 days and storage charges will incur afterwards. The pricing will be

based on the value and sizes of the furniture you have purchased and will not

exceed Rs. 5000/day

8. Access

We do not take any responsibility of courier company delivering the pieces to your

door step. Sometimes the boxes can be delivered at the road level of the parking and

you might have to arrange labourers to take them inside the home.

It is your responsibility to ensure that the products can be delivered to your home/

office and to their chosen location. It is therefore essential that you discuss any

possible restrictions much in advance. You should consider the vehicle access, lifts,

staircases, and narrow corridors while discussing this with our team. If we choose to

send your pieces via road logistics, the truck driver will not be held responsible totransfer your good inside the house. We will request you to please have help or

labourers arranged for smooth working.

9. Minor damages to your property during delivery

Parrot and Lily does not accept liability for any marks or scratches that occur

during the delivery of goods to the property though no such incidence has

taken place in the past. It is important to understand that despite our best

efforts to safely deliver minor marks or scratches can occur at properties, on

floors, walls, etc. Parrot and Lily explicitly disclaims any liability in the rare

event these issues arise.

10. Differences in Actual Product

There may be slight differences in tone or shade of fabrics due to differences

or changes in rolls as well as other factors such as lighting or angle of

perception. Some fabrics may have natural occurrences that may not be

deemed as a fault. Products, including but not limited to dining tables, TV

units, beds, chairs and other similar items, may exhibit variations in pattern

and color due to the natural characteristics of the raw material used in

production. These variations are a natural outcome of the process and are not

considered defects.

12. Measurement

It is the customer’s responsibility to measure their homes before purchasing

furniture.

13. Limited Warranty

All goods are supplied with at least 2 years' manufacturer's warranty from

the date of delivery. Additional charges will incur for any additional parts or

for any after-sales requests after the warranty period expires. Please ask for

pricing. It is the customer's responsibility to inspect the product before

purchasing. However, we may carry out the repair work, if the customer

agrees to pay towards the cost but the final decision rests with Parrot and

Lily.

This limited warranty does not apply to products that have been stored

incorrectly, used inappropriately, abused, misused, altered, or cleaned with

the wrong cleaning methods or cleaning products. This limited warranty does

not cover normal wear and tear, cuts, scratches, or damage caused by impacts

or accidents. This limited warranty does not apply if products have been

placed outdoors or in a humid environment. This limited warranty does not

cover consequential or incidental damages. Some products are handcrafted,

and variations in stitching, seams, and tufting may occur. These are inherent

characteristics of handmade furniture and do not constitute defects. Minor

cosmetic issues such as creases, wrinkles, or irregularities in the fabric or

leather are considered normal and are not covered under warranty. Some

materials may experience fading over time when exposed to direct sunlightor harsh conditions, such as toxic cleaning routines. Fading is a natural

occurrence and is not considered a defect.

Parrot & Lily will examine the product and decide, at its sole discretion, if

it is covered under this limited warranty. If considered covered, we through our own

service operations, will then, at our sole discretion, either repair the

defective product or replace it with the same or a comparable product.

Customers will not be entitled to compensation or refunds for the delay.

14. General Care

The products supplied are to be used for the general purpose which they were

designed for. We will not take any responsibility for the misuse of products.

15. Cancelling Your Order

All of our goods are specially made for our customers therefore, once the

customer gives the order, the order cannot be cancelled without covering the

cancellation fee. The customer can cancel the order only two weeks before

the delivery, by paying 75% of the invoice (order) amount. If the customer

fails to pay the cancellation fee or fails to pay the outstanding invoice amount

before the delivery then Parrot and Lily has the right to recover the same

through judicial proceedings in the Court of Law with Jurisdiction at

Roorkee, District Haridwar, Uttarakhand